Posts Tagged ‘Profession’

GROW YOUR PRACTICE IN 3 EASY STEPS

Thursday, November 13th, 2008

1) More word of mouth referrals

How many times have you been talked around by a slick sales-type offering you the greatest marketing opportunity yet? From Newspaper ads, to calendars and target audience magazines, to bigger and bigger Yellow Pages displays, to online directories with millions of visitors, to radio stations and even TV presenting themselves as the only way to convert prospects to buyers!

Have you worked this out yet? Some of your ads work and some don’t; but when you average the cost of all your campaigns against the return on your investment – you might be better spending your hard earned cash on something more reliable and sustainable.

What about spending some of that money on a practice resource that will consistently and persistently increase the number of word of mouth referrals you receive, AND, is a one-off investment?

Don’t we all know that word of mouth referrals are what have built this great profession? Nothing will grow your practice faster and stronger than a steady stream of new patients who have been recommended by an established patient – it seems to become contagious.

2) Impress your new patients so much that they commit to your recommendations

Do you hear this after you have examined and explained your recommendations to a prospective patient? “Why hasn’t anyone else checked me out this thoroughly before? You are the first person who has been able to explain why I am feeling the way I am! What do I need to do to fix this?”

If on the other hand you hear statements like this after conducting your report of findings: “So is it just muscles?” (they haven’t understood a word you said); “how long do you think it will take for my pain to go away” (you haven’t shifted their consciousness beyond how they are feeling to how they are functioning); “My doctor said it was lumbago” (you aren’t the expert in their mind and they won’t listen to you); “so overall I’m not so bad” (nothing you have done or said has shifted their denial mechanisms).

To make this quantum shift in practice growth in this day and age requires technology that demonstrates clearly, visually and impressively that the person has definite functional problems which need your help to correct (whatever it is that YOU do to help, regardless of how long you think this will take, and no matter how much you charge to do it).

3) Maximise your patient retention

Fred Barge used to ask the pointed question: “Are you the doctor, doctor?” Here’s the plain truth – if you are relying on how your patients are feeling to determine if they continue to see you – you are at the mercy of the retention angels: Some people will feel better, and will still stop coming to see you. Some won’t feel better and will stop coming to see you. Some won’t hang around long enough to even find out if they are feeling better or not. In other words you could be practicing in a leaky boat, and totally dependent on the flow of new patients in, to compensate for the outflow.

There are only three reasons why someone continues to see you, regardless of whether we are talking about for the next few weeks, or for the next several years:

a) They are consciously aware of the benefit/s that they have been receiving from seeing you: Do you have the tools to assist them to be completely aware of the benefits of your care?

b) They perceive that they will receive benefits in the future from continuing to see you: Do you have a tool that can demonstrate room for improvement, and justify them to continue to see you till their next re-exam and beyond?

c) They like you and your staff and will do whatever you say to continue the relationship: This may be enough to plateau a practice but it will never grow a practice.

Posture Pro Digital Postural Analysis Software is a tried, trusted, reliable and proven tool to stimulate referrals, improve conversion and increase retention for the following reasons:

1) Generate an impressive full colour posture report which people not only look at themselves, but they show it to others, and refer others to have an assessment

2) It is very quick and efficient to conduct an exam: Can even be performed by a trained tech CA. In exam mode you should be able to complete the assessment and print it in 5 minutes. Even quicker if using screening mode.

3) Is very visual requiring little translation: People usually can see the problems without any need for explanation – “is that really me – what do I have to do to change that?”

4) Is an objective functional assessment: Posture is an accepted functional outcome by many professions and has a substantial research base which justifies the need for corrective measures – It’s convincing!

5) Can be monitored and compared through time as regularly as you like – you don’t have to wait three months to re-exam if you don’t want to. Posture can be improved quickly and progressively through time, making it both a great short term and long term measure

6) Demonstrates both visually and objectively progress under care acting as a reward for positive response, and as a motivator for continued improvement under your care

7) Is an awesome quality assurance tool – I often get asked, does posture improve under your care? There are two answers to this: “YES”, and, “if it doesn’t then it’s about time you had the tool to direct you to improve your methodologies to improve your outcomes”.

8) When you compare the initial cost to the returns from referrals, compliance and retention this software pays for itself in a couple of months, and then generates consistent increased returns for miniscule ongoing costs (paper and ink for your printer)

9) Can be completely portable making it great for presentations, screenings, expos and external events.

10) Is simple and easy to introduce and implement into any style of practice: Easy to install, email tech support, free upgrades, thorough instruction manual, plus a pile of bonus materials to help get you started or to maximise your results in diverse ways.

AND: Right now is the best time to purchase Posture Pro with our recession buster price.

Usually sells for US$1,795 (currently nearly AUD$3,000)
Right now you can buy Posture Pro for AUD$1,250!

This is the cheapest price I have ever offered – but guaranteed it won’t last for long, so avoid the disappointment of thinking “if I hadn’t waited I would have had that software for a killing”

Click Here To Find Out More…

HOW TO SOAR LIKE AN EAGLE WHILE SCRATCHING IN THE CHICKEN RUN!

Wednesday, April 30th, 2008

Are you “fired up” to be in practice? Are you happy to be involved in Chiropractic? Are you excited to be a part of this great profession? Here’s an early morning exercise for you - Take a moment to think about how fired up, happy and excited you are - Now - notify your face!

Isn’t it great how you leave some seminars and you are fired up: ready to challenge and change the world? Then comes Monday morning and you’re back in your practice. Have you ever noticed that some of your patients aren’t as fired up as you are? And by the end of the week you’re not fired up either?

Perhaps some of us are inclined to think: “Well, that seminar obviously didn’t work!” Kind of reminds me of that occasional patient who comes back after one adjustment saying, “I’m not fixed yet!”

You see when you were at that seminar you felt like you were soaring, reaching for the heavens. You could see for miles: Your visual acuity seemed sharper than it had ever been: You were riding high on the adrenaline air currents: You could see things you had never seen before: New horizons: Places you want to travel to on your chiropractic journey. You felt like the king of the health care birds: You were the Chiropractic Eagle!

Monday morning: You soared into the waiting run of Old McDonald’s Chiropractic Farm. And there they were waiting for you: “B-b-b-back, b-b-b-back”! Isn’t it amazing how if you hang around in the Chicken Run long enough; first you start to scratch the ground a bit, then you start pecking at the ground, and before long you even start to look and sound like your patients, and the other health care birds: “B-b-b-back”! And when you’re in the chicken run it becomes hard to see over the fence; so you start to focus on the things nearby: accounts owing, unresponsive patients, difficult staff, patient numbers.

This is where I used to be: On the practice rollercoaster: Ten new patients - I’m up. Three cancellations - I’m down. Patient tells me how wonderful I am - I’m up! Patient confronting me as to why they’re not fixed after five adjustments - I’m down! Record patient week - I’m up! Quiet week - I’m down! New car - I’m really up! CAA membership bill - I’m down - “do I really have to be a member?”! This lead to the search - could it be a new technique? Maybe a new mentor? Another seminar? New potions and lotions? How can I keep that high?

There is a way to stop this regression from happening you know. You see as humans we have a God given ability that even the Eagles don’t possess. That is, the ability to see things not present with our ‘mind’s eye’, the skill of visualisation if you like. Remember, even though you may be working in a chicken run, you are a Chiropractic Eagle! Spend time each day visualising those things you saw while soaring at that seminar - what were those visions? - Clarify them, expand on them, work out the finer details. What are the views you will see and the stops you will make on your chiropractic journey towards those visions?….. Put them on paper! What are your estimated times of arrival at each destination….. write them down.

We don’t physically have wings so what kind of vehicles will you need to get you there? A DG convertible? A Gonstead go-go-mobile? A Diversified dragster? An Activatorcopter? A Hinwood Harrier Jet? A Reikemann rocket? A Mertz Mercedes? A TRT tractor?

How do we use these visualisations? Read them, see them, FEEL them, EMOTIONALISE them: EVERY SINGLE DAY! Can you see all your patients healthy and happy in your mind’s eye? Can you smell the new carpet in your dream practice? Can you hear the laughter of children in your adjusting rooms? Can you taste the satisfaction of watching another miracle unfold in your practice?

How BIG can you visualise? Now I know that I’m the only one who used to think like this: I know you don’t say to yourself: “I just need enough to get by”, “enough for me and my family”. “I’m working towards a new car”. “I’m saving up for my next holiday”. “I want to see X number of patients”….. : THINK BIG!! You should see your practice so full with patients that you have to employ associates to cope, or at least refer them to the struggling DC down the road. You should pray for so much money that you have to give half of it away. Can you see every Australian consulting Chiropractors regularly? The demand for Chiropractic being so great that it takes the Tennis Centre or maybe even the MCG to house the DG Conference?

There is another important point to realise here. Those chickens in the run. Look at them a little closer: You see they too are Eagles! They started as eaglets when they were hatched (Isn’t that just a Chiropractic belief - that we are all born with unlimited potential?). But then they were thrown into the chicken run of control, intervention, and modern sickness care thinking. They have been in the run so long they don’t even know that they are eagles any more. In fact they look at you, standing tall and proud, flexing your enormous wing span and speaking a different language; and to be honest you look strange! You sound different to Dr Turkey….. “Gobble, gobble, gobble”! You look different to Pheasant Physio, who looks so good but does so very little. Is he just a chicken in fine clothes - a clever disguise?

But you have a quest; and I believe this is Chiropractic’s ultimate potential. Your mission, should you choose to accept it. It is up to you to reawaken those Eagles within. No-one else can do it but another Eagle! If I may use Chiropractic terminology for a moment: Teach them about the incredible Universal and Innate powers they are blessed with. Release the universal and innate intelligence with your adjustments. Speak Chiropractic Eagle language. Show them the way by your Chiropractic Eagle example. Those Eagles within them will be inexorably drawn towards you and the life of an Eagle. And here’s the other great news. They will bring all their eagle-apprentice friends along with them!

There is one important ingredient that we mustn’t forget. To give the skill of visualisation POWER we require FAITH. If there’s one thing I’ve learnt over the years, it’s that you have to have faith in something. Maybe for you it is faith in science, perhaps faith in Chiropractic, maybe faith in God, maybe you only have faith in yourself, or perhaps your faith is reliant on the vision of someone else. Let’s face it, there is more unknown in the universe than there is known; and you can only have either faith in your beliefs regarding things unknown, fear of the unknown, or ignorance. The bottom line to me is that you have to decide what YOU have faith in - a conscious decision of what you believe in: To quote a text I often refer to myself: “To have faith is to be sure of the things we hope for, to be certain of the things we cannot see.” Ask yourself: What do you have faith in?

In closing: One warning! Should you choose not to visualise, reach and believe for the life of an Eagle and choose not to plant the visions of better health and a better life as an Eagle to your patients then prepare yourself for a life in the chicken run, with the “b-b-b-backs”, Dr Turkey and Pheasant Physio. Please….. come and soar with the rest of the Chiropractic Eagles!

Click Here To Find Out More About Coaching…

Practice Tip - INCREASE COMPLIANCE WITH EXERCISE PRESCRIPTION

Tuesday, November 27th, 2007

Perceived indifference is the number one reason for patient drop out - AND - the number one need of each of your client’s is the perception that you have heard and understood their biggest concerns. A major shift in consumer power is the demand for self-help advice. While most MDs THINK that their patients come to them for a prescription; and most DCs THINK that their new patients have come to get their backs cracked; One of the first questions in your patient’s mind/s is “what can I do to help myself?”

I still remember one particular new patient who consulted me. He was wanting help with his chronic recurrent Low Back condition and had already seen his MD for an “expert” opinion. The GP had given him a sheet full of exercises as his prescription. This sheet had actually convinced the man that he was in the wrong place! You see, the copyright symbol at the bottom of the page was 1965! The guy said to me - “if that’s how up to date the MDs are then I figured I needed to find another profession”.

A lot of chiropractic treatment programs are very “front-ended” - That is the new practice member gets a lot of attention and information in the first 1-2 weeks of care: And then they become part of the daily schedule - Arrive, wait, guided into the adjusting room, face down, adjustment, “powers-on, see you next visit”, pay and make an appointment, leave. And as each visit passes they develop a growing dis-ease that they might just be a number.

Here’s one technique to help your practice members feel like you continue to see them as individual, important and cared for: It’s called drip-feeding. People respond and comply much more effectively to your educational inputs when they are in small bite-size chunks, instead of a huge plate full of stew that exceeds the appetite. You can apply this to any aspect of your ongoing systems and procedures but let’s use the example of exercise prescription:

Many DCs have given up on prescribing exercises because of perceived poor compliance and persistence. The primary cause of this poor outcome is the way in which the exercises are taught, delivered and reviewed. Instead try these guidelines…

1) Only teach 1 and never more than 2 exercises at any one visit.

2) Demonstrate the exercise by assisting the person to perform the exercise there and then - it’s fine to give a sheet but these are just visual reminders - NEVER expect a client to perform an exercise from a still picture without demonstration, and DVDs will rarely make it into the player more than once.

3) Let them know that you will be teaching them another exercise next week, and that you will be reviewing their progress.

4) When you teach them the next exercise, get them to quickly show you how they are doing the last one you taught them.

This process should only add 1-2 minutes to that consult if you do it effectively - if this is too long, this can be delegated to a tech CA who you should have assisting you if you are seeing high volume anyway.

This process achieves a number of things - implementation because they will remember the exercise, compliance because they know you will be checking on them, persistence because they have been made accountable.

When we teach the Super Posture program I show a set of 12 simple exercises which are very effective for improving postural habits, and can also be used to improve response to your adjustments. Click Here To Learn More About Super Posture…

Now the challenge for you is to review the information that you currently bombard your new patients with, and take some time to trim it down into smaller bite size pieces, to mix into your drip-feeding recipe…

CAN YOU SEE WHAT YOU ARE DOING?

Saturday, November 10th, 2007

Many aspects of chiropractic practice have evolved - there have been so many modern developments from within our profession, and from complementary professions - many of which make daily practice simpler, more efficient, more effective, more objective, and even more profitable… Whether we talk about the computerisation and even automation of our front desks, technological advancements in our investigative tools, online education and marketing tools, new and diverse technique systems, in-house entertainment and educational multimedia, online and electronic banking options, and I could go on…

But at the same time could it be that as we utilise more and more technologies, and become more dependent on machines to make decisions and record memories for us - That our own innate and intuitive recording, analysing and comparative skills may be withering and vanishing?

How seriously and consciously do you control what you are seeing and absorbing in your mind’s eye, as you are working on each and every practice member, on each and every visit? This was named INTENT by our pioneers.

While you are leaning over and assessing your patients: Are you thinking about what you are going to have for lunch, reviewing your golf swing, planning your next holiday, worrying about your debts, or even rewinding the last patient who was complaining that you hadn’t fixed them yet?

Make a commitment to include the following steps as you examine and treat each person…

1) Become One: When you enter into someone’s field of intelligence (their personal space), you are being allowed into a very privileged place - AND you also enter into a dimension where you can gather enormous perceptions about the state of mind and body of that person - IF you are willing to perceive and observe them! The way to take this to its full potential is to comprehend that when you enter into this “zone” you and your patient become one. Have you ever started to feel angry, sad, frustrated, or agitated while adjusting someone - guess what - it might not be you feeling it - it may be them. See if you can develop this skill of knowing more about your clients than they know about themselves…

2) Visualise: As a Chiropractor, you are extremely blessed, because you have done some of the most comprehensive anatomical, physiological, biomechanical, neurological and even pathological studies possible. As you examine and adjust each person, develop “XRay Vision”: Visualise the structures and functions that you are examining and adjusting as you perform each procedure. Makes the job much more interesting and fascinating. Your diagnostic and technical skills will improve in a quantum leap if you integrate this one skill…

3) See Whole: This transports your visualisation skills to the next dimension: Making the jump from observation, to influence! See the fixated joints start to move again; visualise a person’s alignment being restored; feel the surge of nerve flow and energy transmission; envision cells, tissues, organs and beings becoming whole and vital once again…

When we teach Torque Release Technique we equip you with a comprehensive range of indicators which you use in your ongoing evaluations of your patients’ state of wellbeing, and degree and location of Subluxation. These build and strengthen your intuitive and innate abilities to perceive and differentiate what condition someone is in, AND where and how they need to be adjusted.

When you put this all together you achieve what is probably best described as TOTAL CERTAINTY.

Click Here To Find Out More About TRT Training…

Practice Tip - CLOSING THE GAP BETWEEN WHAT PEOPLE THINK AND WHAT THEY DO

Wednesday, October 17th, 2007

There is compelling scientific evidence that what people know about diet and how they eat are in many cases two different issues? I’m sure you have observed that this void between knowing and doing crosses over into all health behaviours?

1) The acute antalgic low back or torticollis crisis patient who promises you that they will keep seeing you forever for maintenance care if you can only help them get out of agony; who then discontinue somewhere between visit two and six because “they are fine now and will ring if they have any further problems”.

2) The reactivating patient that confesses that they were feeling great while they were doing the exercises that you taught them, but then they just forgot about them because they didn’t have any pain. And then they ask you “why does this problem keep coming back?”

3) The osteo-arthritic retiree that starts complaining of increased aching and stiffness, and when you ask them if they are still taking their Glucosamine, they respond “Oh I finished the bottle and thought I’d see how I’d go without them for a while”.

4) You meet an old regular practice member who discontinued 1-2 years ago, and when you ask them how they are going they give you the long list of ailments, diagnoses and prescriptions that they now take, and then pass comment “you know when I used to see you I didn’t have any of these problems”.

There’s a push in our profession right now to adapt us into risk-factor screening machines, who then pass appropriate educational brochures to those at risk, and warn them of the dangers of not changing their ways. Think about this: Most people who are overweight already know they are overweight; most people who are unfit already experience the effects of it; most people experiencing symptoms of Diabetes are aware of the symptoms… They don’t need you to identify the symptoms of their condition. They need help closing the void between their awareness and their behaviour!

If you want to be a wellness practitioner let me tell you a major paradigm shift you are going to have to make - It’s not about you, it’s about them. Wellness is a personal journey of lifestyle choices leading towards better life and health outcomes. You can’t make the decisions for them - if you try to then its not wellness - it’s medicine.

Here’s four questions that you must ask your practice members to make massive changes in your wellness relationship:

1) “What is your biggest health priority right now?” Their choice not yours.

2) “What are three things you think you could do to improve this area of your life?” Their choice, not yours. But this may be the point where they ask you for your educated opinion.

3) “What information do you think you need to help you make this change?” This is the point where they will most likely give you permission to feed them with resources.

4) “What would you like me to do to make sure you follow through on your plan?” This is where you help them to make some commitments, set some goals for them to achieve, define some measures for monitoring their progress, and set a time-line for review.

Click Here To See How Wellness Coaching Is Done…